Customer Support

Call Center Supervisor

Net monthly salary for Bosnia and Herzegovina is

An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:

1,112 - 2,122 BAM

10% earn less lthan 1,112 BAM

10% earns more than 2,122 BAM

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What does the data in the graph mean?

Salaries in the survey are expressed in net.

Based on the Plata.ba salary survey, 80% of people on the Call Center Supervisor position in the Bosnia and Herzegovina earn between 1,112 BAM and 2,122 BAM monthly net.

10% of employees earn less than 1,112 BAM and 10% of people earn more than 2,122 BAM.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
Supervising and training call center agents to enhance their performance and customer service skills.
Monitoring call metrics and performance indicators to identify areas for improvement.
Handling escalated customer inquiries and resolving complex issues in a timely manner.
Developing and implementing policies and procedures to improve service quality and operational efficiency.
Conducting regular performance evaluations and providing constructive feedback to team members.
Ensuring compliance with company policies and industry regulations.
Collaborating with other departments to address customer needs and improve service offerings.
Preparing reports on call center performance, customer feedback, and team productivity.
Fostering a positive work environment that encourages teamwork and employee engagement.
Assisting in the recruitment and onboarding process of new call center staff.
Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position Call Center Supervisor - Customer Support in the labour market

In the salary ranking,
the job position takes

251. place

Women representation in position

52%

Average age of respondent by position

520. place

Cleaner

General labour

700 - 1,382 BAM

252. place

Private Banker

Banking

1,123 - 2,134 BAM

251. place

Call Center Supervisor

Customer Support

1,112 - 2,122 BAM

250. place

Bricklayer

Construction & Real Estate

1,016 - 2,294 BAM

1. place

Country Manager/Director

Top Management

2,362 - 7,929 BAM

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Data for salary decisions

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1 job for a year

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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